A: Urban Vista provides a Limited Lifetime Warranty, ensuring our cabinets are free from defects in material and workmanship for as long as the original purchaser owns their home. Wood components, including doors and frames, are covered for one year from the date of purchase. For hardware such as hinges and slides, material costs are covered for 20 years, with labor costs covered for the first year.

 A: To preserve the aesthetic appeal of your cabinets, use a soft, lint-free cloth dampened with water or a mild, non-abrasive cleaner. Always dry the cabinets immediately after cleaning to prevent water damage or streaking. Avoid using ammonia-based cleaners, bleach, harsh chemicals, or scouring pads, as they can discolor or dull the finish over time.

 A: To maintain long-term structural integrity, both our cabinet drawers and individual shelves are designed to support up to 50 pounds of evenly distributed weight.

A: We recommend wiping up spills promptly and ensuring areas with high humidity are properly ventilated. Always use trivets or hot pads instead of placing hot items directly on the cabinet surfaces. Additionally, to prevent fading or discoloration over time, protect your cabinets from prolonged direct sunlight by utilizing blinds, curtains, or UV-filtering window film.

A: To initiate a warranty claim, please contact our Customer Service team at Support@urbanvista.ca and provide your original proof of purchase, such as a sales receipt or invoice. Our team will review the issue to determine the appropriate repair, replacement, or credit procedure